One key pain point for both Operations and Training teams involves manual documentation. Process documentation is often not automated and takes hours. Generic process management tools require users to manually create documentation. This means the users have to screenshot everything, highlight the necessary parts, and organize everything into a step-by-step guide. The manual nature of the documentation process is the bottleneck for the team’s productivity, creating issues such as the release of outdated documentation and poor onboarding documentation for new staff. read more