Metrics can be an extremely effective tool for promoting transparency while providing quantitative insight into a team's performance and maturity. They can facilitate conversations regarding velocity, forecasting and predictability while creating measurable goals to encourage accountability as team's move forward on their quest for continuous improvement. But what happens when good metrics are used for bad?
This course explores the many benefits of using team metrics (Good), introduces metrics which should be avoided (Bad) and the all-too-often ways good metrics are used for evil (Ugly). We will highlight ways to ensure total team visibility and discuss the importance of educating outside observers on the meaning behind the numbers.