XPColumbus

July 26, 2006

Topic: Using Current Initiatives to Build Culture

How many times do hear, “It’s the culture!” given as the reason for a failed initiative? It’s likely a valid reason, and not an excuse.

The fundamental goal of many technical and non-technical initiatives is change and the change it demands is often counter-cultural. That is, the technology, process, or skill that we want to change challenges what we currently believe is important, how things currently work, or the way we currently do our work.

Join us for a session that will help you understand how culture drives performance and its connection with other drivers of performance. We will discuss your role in building culture and how you can use your current initiatives to build culture. You will complete a quick assessment of one of your initiatives during the session.

The information will be applicable whether you work in a technical or non-technical setting, or manage process, projects, or people.

Topics during this session will include:

• How culture eats strategy for lunch
• The “cultural sphere of influence”
• Assess a current initiative
• See how even technical initiatives can be used to advance culture
• How to build culture through clarity, connection, and competence with:
  • What we believe is important
  • How things work
  • The way we do things

 Susan R. Fehl is the Vice President of Enterprise to Value, Pillar Technology’s cultural transformation and performance improvement consulting practice.  As an instructional designer, facilitator, and coach, Ms. Fehl personally designs and manages the implementation of strategies that result in observable culture change and measured business results.  Her solutions define and link required competencies to structured work practices as well as recruiting, orientation, assessment and development, compensation, and talent management.

Ms. Fehl draws from more than 25 years diverse experience to customize people-centered solutions for her clients. She has worked in operations management roles in financial and technology services, and in training and organizational development.  She has served small and large firms such as Anthem, Ohio Department of Job and Family Services, (former) Bank One, Cintas, Ford, vSync, and Digital Data Technology, Inc.

Ms. Fehl is currently on the board of the Heartland Chapter of the International Society for Performance Improvement.  She lives on a small farm with her husband, two daughters, and three dogs (three for now – you never know who will need a good home!)

Presentation

Meeting Info

The meeting will be held on July 26th at OCLC in the Smith Private Dining Room from 11:30am to 1pm. Please mark this date on your calendars. You can bring your lunch or purchase lunch in the OCLC cafeteria. To register for this meeting, send email to jcanupp@cardinalsolutions.com or lfarrenkopf@earthlink.net.

Directions to OCLC